Multi-Agent AI
Specialized agents for sales, qualification, orders, support, appointments, and human handover—with smart routing and sticky assignment.
BotSailor AI
Build AI agents that take action.
Not just answers.
Specialized agents for sales, support, orders, and lead qualification—trained on your business knowledge, running tools across WhatsApp, Instagram, Messenger, Telegram, and Website Chat.
5 channels
WhatsApp, Instagram, Messenger, Telegram, Website Chat
Multi-agent
Route each message to the right specialist and keep it sticky
6 sources
Content, URL, file, media, Google Sheet, and API knowledge
1 wallet
Non-expiring AI Tokens for agents, inbox AI, and media
About BotSailor AI
The AI layer that powers action-ready chatbot teams.
BotSailor AI is the shared token wallet inside BotSailor. It runs Hybrid AI Core—managed models without your own OpenAI or Gemini keys—so agents can answer from your knowledge and execute business work in the same conversation.
Create multiple specialists, define routing, attach knowledge sets, and unlock premium tools: labels, flows, Shopify and WooCommerce actions, live HTTP APIs, and clean human handover.
One balance powers Multi-Agent AI, Classic Bot Reply, Intent Detection, Inbox Assistant, knowledge training, Doc Assistant, Inbox Analyzer, and image & voice understanding.
- Agents that execute Label leads, trigger flows, look up orders, call APIs—not only reply with text.
- Hybrid AI Core Use BotSailor AI Tokens instead of managing provider keys, quotas, and billing.
- Works with your flows Agents trigger existing bot journeys and hand off to teammates with full context.
- Live in minutes Connect a channel, create agents, attach knowledge, and deploy to chat.
Capabilities
Everything unlocked with BotSailor AI.
Buy tokens once and use them across agents, inbox tools, training, and multimodal understanding.
Prompt actions & tools
Type ## in the system prompt to add labels, sequences, custom fields, bot flows, ecommerce tools, HTTP APIs, and team assignment.
Knowledge & training
Give each agent its own knowledge set from content, URLs, files, media, Google Sheets, and connected APIs—plus FAQ generation and Doc Assistant.
Inbox AI
Rewrite tone and clarity with Inbox Assistant. Analyze sentiment, lead quality, and next actions with Inbox Analyzer & Subscriber IQ.
Image & voice understanding
OCR, object context, transcription, and image validation so agents can act on photos and voice notes inside the same workflow.
Bot Reply & Intent Detection
Classic knowledge auto-replies across all channels, plus intent routing to the right agent, flow, label, or human—from the same token wallet.
Specialized roles
One conversation. Multiple specialist agents.
Customers hop from product questions to pricing, order checks, and support. Assign each job a focused agent.
Sales Agent
Answers product questions, recommends from catalog or API, handles objections, and flags purchase intent.
Lead Qualification
Collects requirements one by one, saves answers to custom fields, labels the lead, and starts follow-up.
Order Status
Collects an order number, calls your status API or store tools, explains delivery, and escalates delays.
Customer Support
Answers from support knowledge, runs troubleshooting, and assigns a human when the case is complex.
Appointment Agent
Captures service, date, and time, then triggers booking flows or reminder sequences.
Human Handover
Recognizes when a person is needed and assigns by member, team, role, or round-robin.
Agent actions
What agents can run from the prompt.
Actions execute when the conversation hits the conditions you define—so work finishes inside chat.
Workflow automations
Add or remove labels, assign sequences, save custom fields, and trigger bot flows from the conversation.
Shopify & WooCommerce
Look up order status, recommend products, tag or note an order, and cancel when policy allows.
Live third-party data
Call a connected HTTP API for inventory, CRM, tickets, booking, or delivery—then reply with the result.
Inbox & conversation control
Ask and wait, finish a task, mark solved, skip reply, set follow-up reminders, add notes, or block spam.
How it works
From first message to finished work.
- Connect Link WhatsApp, Instagram, Messenger, Telegram, or Website Chat—plus stores and APIs you need.
- Create agents Write each specialist’s system prompt, attach a knowledge set, and enable the actions it may run.
- Route & stick BotSailor picks the right agent from the message type, keeps that specialist sticky, then transfers when needed.
- Execute or hand off The agent finishes the task with tools—or assigns a human with full context so nothing is lost.
Platform fit
Built for the channels and stack you already run.
BotSailor AI sits on top of your omnichannel inbox, flow builder, and ecommerce connections.
Omnichannel inbox
One shared inbox for WhatsApp, Messenger, Instagram, Telegram, and WebChat—with team collaboration and AI assist.
Flow builder ready
Agents trigger your existing visual journeys, sequences, WhatsApp Flows, and appointment bookings.
Conversational commerce
Pair agents with Shopify, WooCommerce, Salla, and WhatsApp Catalog for discovery, orders, and recovery.
Non-expiring tokens
Top up AI Tokens when you need more. Credits do not expire and are shared across every AI feature.
White-label & resell
Agencies can resell AI credits. Eligible white-label partners can join the AI Startup Program for starter tokens.
No API-key tax
Own keys often mean a single agent. Multi-agent routing and premium tools unlock with BotSailor AI Tokens.
Use cases
Where BotSailor AI fits best.
Same agent framework—tuned to how your customers actually message you.
E-commerce & retail
Product Q&A, recommendations, order status, COD checks, and abandoned-cart follow-up on WhatsApp and social DMs.
SaaS & product teams
Onboarding answers, plan comparisons, intent routing, and clean escalation into support with subscriber context.
Services & agencies
Lead qualification, appointment capture, FAQ deflection, and white-label AI credits for client bots.
Support & operations
Knowledge-grounded troubleshooting, inbox rewrite assist, sentiment analysis, and round-robin human assignment.
Why teams upgrade
“Stop shipping one generic chatbot. Build an AI team that routes, stays sticky, and finishes the work—labels, flows, orders, and handover included.”
BotSailor AI — Agents that take action
“One non-expiring token wallet powers Multi-Agent AI, Bot Reply, Intent Detection, Inbox Assistant, knowledge training, and image & voice understanding.”
Hybrid AI Core — no provider keys required
FAQ
Straight answers about BotSailor AI.
What is BotSailor AI?
BotSailor AI is the platform’s AI Token layer. It powers Multi-Agent AI, Classic Bot Reply, Intent Detection, Inbox Assistant, knowledge and FAQ training, Doc Assistant, Inbox Analyzer, and image & voice understanding from one shared, non-expiring balance.
What is an AI Agent?
An AI Agent has its own role, system prompt, knowledge set, routing rules, and available actions. It can reply to customers and execute configured business tasks—then transfer to another agent or a human when needed.
Do I need my own OpenAI or Gemini API key?
No. Hybrid AI Core is managed by BotSailor. With BotSailor AI Tokens you unlock multi-agent routing and premium tools without managing provider billing. Own keys are limited compared with the full token experience.
Can agents use my existing bot flows?
Yes. Agents can trigger configured BotSailor flows or postbacks, save custom fields, assign sequences, and hand conversations to your team—so AI extends your automation instead of replacing it.
What knowledge sources can an agent use?
Each agent can have a knowledge set with Content, URL, File (PDF, Word, Excel, CSV, and more), Media, Google Sheet, and HTTP API sources used together when answering.
Where can I buy AI Tokens?
Top up from BotSailor’s AI Token pricing page. Credits do not expire—you only buy more when you need them. View AI Token plans.
Get started
Ready to build your AI team?
Create specialized agents on BotSailor, top up AI Tokens, or talk with us about setup, white-label, and reseller options.
Useful details: your channels, ecommerce stack, and whether you need multi-agent routing or inbox AI first.